Find answers about LYRZIX perfume orders, shipping, returns, fragrance care, wholesale inquiries, and custom product requests.
Filter by topic
All
- All
- Orders & Shipping
- Returns & Refunds
- Perfume & Product Help
- Wholesale Inquiries
- Custom & OEM / ODM
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Orders & Shipping
When will my perfume order ship?
Orders are usually processed within 1–3 business days. Shipping confirmation and tracking details will be sent once your order is dispatched.
How can I track my order?
You will receive a tracking link by email after shipment. Tracking updates may take a short time to appear after the carrier receives the package.
Do you ship internationally?
International delivery availability is shown at checkout. Some perfume and fragrance products may be restricted in certain destinations due to shipping regulations.
Which shipping carriers do you use?
Shipping carriers are selected based on your location, package size, and available delivery service.
Returns & Refunds
How do I request a return?
Contact our support team with your order number and the reason for your request. We will confirm whether your order is eligible and provide return instructions.
Can I return an opened perfume product?
For hygiene and product-safety reasons, opened fragrance and personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.
When will I receive my refund?
Once your returned item is received and inspected, approved refunds are issued to the original payment method. Bank processing times may vary.
Can I exchange my order?
Exchanges depend on product availability. Please contact us before returning an item so we can confirm the available options.
Perfume & Product Help
How do I choose the right perfume fragrance?
Check the fragrance notes and scent description on each product page. Fresh citrus and floral scents are usually lighter, gourmand scents feel sweeter, and woody or amber notes create a warmer finish.
How should perfume products be stored?
Store perfume in a cool, dry place away from direct sunlight, heat, and humidity. Keep the cap tightly closed when not in use.
How can I make perfume last longer?
Apply fragrance to clean, moisturized skin, especially on pulse points such as the neck, wrists, and behind the ears. Avoid rubbing the fragrance after application.
Are your fragrance products suitable for daily use?
Most LYRZIX perfume and body fragrance products are designed for everyday use. Please review the product instructions and ingredients before use.
Do you offer perfume samples or travel sizes?
Sample and travel-size availability may vary by collection. Please check individual product pages for current options.
Wholesale Inquiries
Do you offer wholesale perfume products?
Yes. We work with retailers, beauty stores, e-commerce sellers, distributors, gift shops, and other qualified business buyers.
What products are available for wholesale?
Wholesale availability may include perfume sprays, body mists, reed diffusers, home fragrance products, body wash, and selected beauty accessories.
Is there a minimum order quantity for wholesale orders?
Minimum order quantities vary by product, packaging format, and destination. Share your sourcing needs with us for a relevant quotation.
Can I request a product catalogue or price list?
Yes. Contact our wholesale team with your business details, market, and product interests to request available product information.
Can you ship wholesale orders internationally?
International wholesale shipping may be available depending on the destination, product category, and local transport requirements.
Custom & OEM / ODM
Do you offer custom perfume or fragrance products?
Yes. Custom options may include fragrance direction, packaging, bottle style, labeling, and selected product formats, subject to project requirements.
Can I use my own brand name and packaging?
Private-label and branded packaging options may be available for qualified orders. Requirements depend on the product category, quantity, and packaging specifications.
What information should I provide for a custom project?
Please share your target market, product type, estimated order quantity, preferred packaging style, target price range, and any relevant brand requirements.
Can you help with fragrance selection for a new product line?
Yes. Based on your target market and product positioning, we can recommend suitable fragrance directions and product formats.
How long does a custom perfume project take?
Timelines vary depending on product selection, packaging development, sample approval, order quantity, and production scheduling.