Support

Support

How Can We Help?

How Can We Help?

Get help with orders, shipping, returns, fragrance guidance, and wholesale inquiries.

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Find Help Based on Your Journey

Choose the stage that matches your question and find the answer quickly.

01
Before Purchase
Choosing products and fragrances
02
Ordering
Checkout and payment
03
Shipping
Processing and tracking
04
Receiving
Delivery issues
05
Product Care
Usage and fragrance tips
06
Returns
Refund and assistance
07
Business
Wholesale & OEM

Before You Order

How do I choose the right fragrance?
Choosing a fragrance depends on your preferred scent style. Explore fragrance notes and scent families on each product page to find a fragrance that matches your preference. LYRZIX offers different fragrance directions, including fresh, floral, fruity, gourmand, woody, and warm amber scents.
What is the difference between body mist and perfume?
Body mist provides a lighter fragrance experience designed for everyday use, while perfume generally has a higher fragrance concentration. The best choice depends on your preferred scent intensity and how you like to use fragrance.
Where can I find product details and fragrance information?
Each LYRZIX product page includes available fragrance information, product details, usage instructions, and product specifications.

Ordering

How do I place an order with LYRZIX?
Select your preferred product, add it to your cart, and complete checkout with your shipping and payment information. You will receive an order confirmation email after your order is successfully placed.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact our team as soon as possible with your order number. Changes may not be possible once your order enters the fulfillment process.
What payment methods does LYRZIX accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and checkout availability.

Processing & Shipping

When will my order be shipped?
Orders are processed after payment confirmation. Processing time may vary depending on product availability, destination, and selected shipping method.
How can I track my LYRZIX order?
Once your order ships, tracking information will be sent to the email address provided during checkout. You can use the tracking number to check your delivery progress.
Does LYRZIX ship internationally?
LYRZIX provides shipping options based on destination availability. Available shipping methods and delivery costs are shown during checkout.
What should I do if my order is delayed?
Please check your tracking information first. If your order has not updated for an extended period, contact our support team with your order number.

Receiving Your Order

What if my order arrives damaged?
If your package arrives damaged, please contact our support team with your order number and photos of the damaged item. We will review the situation and provide assistance.
I received the wrong product. What should I do?
Please contact us with your order number and product details. Our team will help resolve the issue.

Product Use & Care

How should I use fragrance products?
Follow the usage instructions provided on the product page and packaging. For external-use products, avoid contact with eyes and sensitive areas.
How should I store fragrance products?
Store fragrance products in a cool, dry place away from direct sunlight, heat, and excessive humidity. Proper storage helps maintain product quality.
How do I use a reed diffuser?
Place the reed diffuser in a suitable indoor space and allow the fragrance oil to absorb through the reeds. Rotate the reeds occasionally if you prefer a stronger scent experience.

Returns & Refunds

Can I return my LYRZIX order?
Returns are available according to the LYRZIX Returns & Refunds Policy. Please review the return conditions or contact our support team for assistance.
How do I request a return or refund?
Contact us with your order number and product details. Our team will guide you through the next steps based on your request.
When will I receive my refund?
After an approved return is received and reviewed, refunds are processed according to the original payment method. Processing times may vary depending on your payment provider.

Business Support

Does LYRZIX work with retailers and distributors?
Yes. LYRZIX works with retailers, distributors, and business customers interested in fragrance and beauty product sourcing.
Does LYRZIX support OEM or ODM projects?
LYRZIX can discuss suitable OEM and ODM opportunities, including product direction, fragrance options, packaging, and customization requirements.
How can I start a business inquiry?
Share your company information, target market, product requirements, and cooperation goals. Our team will review your request and provide the next steps.

Still need help?

Our support team is here for you. Reach out and we'll get back to you soon.