Orders & Shipping
When will my order ship?
Orders are usually processed within 1–3 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking details.
How can I track my order?
A tracking link will be sent to the email address used at checkout once your order is on its way. Please allow a short time for tracking updates to appear.
Do you ship internationally?
Shipping availability, delivery options, and costs are shown at checkout. Some fragrance products may have shipping restrictions in certain destinations due to carrier regulations.
Which shipping carriers do you use?
We work with reliable shipping carriers based on your delivery address and selected shipping method. Available options will be displayed at checkout.
Returns & Refunds
How do I start a return?
Please contact our support team with your order number and reason for return. We will review your request and provide the next steps if your item is eligible.
What items are eligible for return?
Items must be unused, unopened, and returned in their original packaging. For hygiene and safety reasons, opened fragrance, body care, and personal-use products may not be eligible for return unless they arrive damaged or incorrect.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Can I exchange my order?
Exchanges are subject to product availability. Contact us before returning your item so we can help confirm the best option for your order.
Product & Fragrance Help
How do I choose a fragrance?
Start with the fragrance notes and scent description on each product page. Choose fresh citrus or floral scents for a lighter feel, sweet gourmand scents for a playful mood, or warm woody and amber notes for a deeper finish.
How should fragrance products be stored?
Store your fragrance in a cool, dry place away from direct sunlight, heat, and humidity. Keep the cap tightly closed when not in use.
How do I make my fragrance last longer?
Apply fragrance to clean, moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears. Avoid rubbing your wrists together after application.
Do you offer sample sizes?
Sample and travel-size availability may vary by product and collection. Please check the individual product page for current options.